Family & Friends
| Caudwell Children | Free support service for families with a disabled or seriously ill child aged 0-18. Helps families gain access to therapy, treatment, support groups, equipment, information about medical conditions, sources of specialist advice and funding. | Minton Hollins, Shelton Old Road, Stoke-on-Trent. ST4 7RY. Tel: (01782) 600443 or 0845 3001348 |
| Childline | National helpline for children and young people in danger or distress, or with any problem. Telephone counselling, support, advice and referrals. | Tel: (0800) 1111 (freephone 24 hours) |
| Children’s Centres | Children’s Centres offer practical and emotional support to families experiencing difficulties and stressful times, tailor made to their needs e.g. advocacy and transport. Other services provided will often include pre-school day care and nursery school provision, Stay and Play sessions for pre-school children and their parents, CAB services, parenting support, help for parents to get back into training and work, speech and language support, support groups for families, learning and play provision and a toy library. Bentilee Treehouse Children’s Centre, Dawlish Drive, Bentilee. ST2 0DP. Tel: (01782) 233670 Blurton Sure Start Blurton Children’s Centre, Blurton Primary School, Oakwood Road, Blurton. ST3 3AR. Tel: (01782) 231815 Bucknall Sure Start Kingsland Children’s Centre, Eaves Lane, Bucknall. ST2 9AS. Tel: (01782) 238352 Chell Stoke-on-Trent North Children’s Centre, Burnwood Nursery School, Bishop Road, Chell Heath. ST6 6QW. Tel: (01782) 232977 Hanley Hope Children’s Centre, Garth Street, Hanley. ST1 2DA. Tel: (01782) 234357 Longton Westfield Children’s Centre, Buccleuch Road, Longton, ST3 4RF. Tel: (01782) 237500 Meir Crescent Children’s Centre, Pinewood Crescent, Meir. ST3 6HZ. Tel: (01782) 596421 Shelton Thomas Boughey Children’s Centre, College Road, Shelton. ST4 2DQ. Tel: (01782) 237100 |
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| Childtalk | Offers counselling support for children in Staffordshire, aged 8-18 when there is a family breakdown, and to arrange appropriate consultations for the family with the child’s agreement. Monday – Friday 10.00 am – 2.00 pm, 24 Hour Answer Machine | 3rd Floor, Winton House, Stoke Road, Stoke-on-Trent. ST4 2RW. Tel: (01782) 416666 |
| Crossroads | Offers care for people in their own homes to provide relief for their carers. | Clive Villas, 22 Cemetery Road, Shelton, Stoke-on-Trent. ST4 2DL. Tel: (01782) 268391 |
| Domestic Violence Helpline | Information, advice and support for women who are experiencing/have experienced domestic violence. | Tel: (01782) 205500/0808 2000 247 |
| Dove Service | Help and support for people affected by death and/or life changing illness. | The Dudson Centre, Hope Street, Hanley, Stoke-on-Trent. ST1 5DD. Tel: (01782) 683153/683155 |
| Early Intervention Service | Aimed at young people aged 14-35 experiencing the early signs of psychosis. Support offered includes assistance with recognising symptoms, coping strategies, advice for family members and extended social activity. | Bucknall Hospital, Eaves Lane, Bucknall, Stoke-on-Trent. ST2 8LD. Tel: (08456) 026774 |
| Gay Life North Staffordshire (GLNS) | Support groups for lesbian, gay and bi-sexual people. The service can be accessed by GP referral, drop-ins or outreach services into pubs/clubs. There are also young peoples groups. | Tel: (01782) 425969 (Information line) |
| Home-Start | Practical support/advice to parents with at least one child under five. | The Family Centre, Eastwood Road, Hanley, Stoke-on-Trent. ST1 3LR. Tel: (01782) 280850 |
| Lesbian and Gay Switchboard West Midlands | The telephone helpline operates between 7.00 pm and 10.00 pm every night of the year, acting as a source of information, support and referral for any issue relating to lesbian, gay, bisexual or transsexual life. | Tel: (0845) 2578255 |
| Mediation Works | A not for profit organisation offering a range of services to assist in the resolution of disputes, whether in the family, community, education or workplace. | Winton House, Stoke Road, Shelton, Stoke-on-Trent. ST4 2RW. Tel: (01782) 416111 or (01952) 520091 |
| Sharing Caring Project | Practical advice and emotional support for people over 65 who live in Stoke-on-Trent and look after someone with a learning disability at home. | |
| Mencap | ||
| North Staffs Palliative Care Project | Winton House, Stoke Road, Shelton, Stoke-on-Trent. ST4 2RW. Tel: (01782) 848800 |
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| North Staffs Carers’ Association | Information, emotional support and a voice in planning services for informal carers. Services include a telephone information line, chatline and young carers’ project. | Unit 2 Burslem Enterprise Centre, Moorland Road, Burslem, Stoke-on-Trent. ST6 1JQ. Tel: (01782) 834836. Information line: (01782) 831628 |
| North Staffs Marriage Care | Non-directional counselling for anyone experiencing relationship difficulties. Pre-marriage groups also offered for people contemplating marriage. | C/o The Presbytery, 51 Abbey Lane, Abbey Hulton, Stoke-on-Trent. ST2 8AU. Tel: (0800) 389 3801 (Local Rate) |
| North Staffs Special Adventure Playground | Play and recreation for children and young people with special needs, their schools and families. Clubs, playschemes, respite and family sessions available. | Stanier Street, Newcastle-under-Lyme, Staffordshire. ST5 2SU. Tel: (01782) 717612 |
| NSPCC | Therapeutic support for children who have experienced abuse. | North Staffordshire Therapeutic Service, Carole House, 17 King Street, Newcastle-under-Lyme, Staffordshire. ST5 1JF. Tel: (01782) 799200 (24 hour national helpline) (0800) 800 500 |
| Papyrus | Helpline offering support, information and advice for families, friends and professionals concerned that a young person they know may be at risk of suicide. Further information can be found at www.papyrus-uk.org. | Lodge House, Thompson Park, Ormerod Road, Burnley, Lancashire. BB11 2RU. Tel: HOPELineUK 08000 684141 Office: 01282 432555 |
| Peter Pan Special Needs Group | Support for parents with special needs children from 0-5years. On top of playgroup/ nursery provision, offers a multi-sensory room and respite for parents. Ramp, wide doors, wheelchair access. | Orme School, Orme Road, Newcastle-under-Lyme, Staffordshire. ST5 2NB. Tel: (01782) 715219 |
| Pregnancy Advisory Service | For information, counselling and referral for abortion, with Chlamydia screening and follow-up contraceptive supplies. | 1A George Street, Newcastle-under-Lyme, Staffordshire. ST5 1JX. Tel: (01782) 632784 |
| Relate, North Staffs | A professional, non-judgmental and confidential relationship counselling service for young people, elderly people, different and same sex individuals and couples. You can attend on your own or with your partner or family. | The Dudson Centre, Hope Street, Hanley, Stoke-on-Trent. ST1 4BQ. Tel: (01782) 683050 |
| Social Care | Provide services to support children and families, elderly people, adults and children with disabilities and mental health needs. PO Box 755, Civic Centre, Glebe Street, Stoke-on-Trent, ST4 1WB. Tel: (0800) 561 0015, Out of Hours (01782) 234234 Local area offices: Dyke Street Mental Health Centre For new enquiries about mental health support and services – Single point of Access for mental health services. Dyke Street, Hanley, Stoke-on-Trent ST1 2DE Tel: (01782) 236130 Hanley For new enquiries about services for children and families. Regent Centre, Regent Road, Hanley, Stoke-on-Trent ST1 3TD Tel: (0800) 561 0015, Out of Hours (01782) 234234 Longton For new enquiries about services for adults. Drayton Road, Longton, Stoke-on-Trent ST3 1BA Tel: (0800) 561 0015, Out of Hours (01782) 234234 Tunstall For new enquiries about services for adults. Oldcourt Street, Tunstall, Stoke-on-Trent ST6 5BL Tel: (0800) 561 0015, Out of Hours (01782) 234234 |
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| Staffordshire Mental Health Helpline | Free, confidential support, information and advice to adults living in Staffordshire who have a concern about their mental health or that of their family or friends. | Tel: (0808) 800 2234 |
| Stoke-on-Trent Parent Direct | Information, advice and guidance on children’s services up to age 14 (eg. Playschemes, childminders, youth clubs, training/job opportunities). Signposting and referral to organisations and support groups who can assist parents with such issues as behaviour problems, eating disorders, dyslexia etc. | Stoke-on-Trent Parent Direct, Floor 2, Civic Centre, Glebe Street, Stoke-on-Trent . ST4 1HH. Tel: (0800) 015 1120 (Freephone) |
| Stoke-on-Trent City Council Youth Service | Provides a range of social and personal development opportunities for young people aged 11-25. A variety of activities are offered (eg. Street sport, youth clubs). Telephone the main office for details of activities in your area. | Department of Lifelong Learning, Floor 1, Civic Centre, Glebe Street, Stoke-on-Trent. ST4 1HH. Tel: (01782) 236806 |
| YoungMinds | Helpline and other support services for parents concerned about the mental health of a baby, child or young person. Parents Information Service Helpline offers information and advice. Tel: (0800) 0182138 (Tuesday – Thursday 1.00 pm – 4.00 pm and Monday and Friday 10.00 am – 1.00 pm). |
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| Young Parents Support Service | Offers advice and support to all teenagers aged 18 and under who experience pregnancy, or those who are parents with children up to 4 years. | 57-59 Piccadilly, Hanley, Stoke-on-Trent. ST1 1HR. Tel: (01782) 425944 |
